Why customers leave

Why customers leave

Foreword by Newyork times Best selling author

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CommonFolks
Author: David Avrin
Publisher: Embassy Books
No. of pages: 202
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Other Specifications

Language: English
ISBN: 9789388247689
Published on: 2019
Book Format: Paperback
Subject: Business

Description

In Why Customers Leave, popular customer experience and marketing speaker David Avrin shows you how customer experience is the new compet...

Customer Experience is much more than “service with a smile!” It is examining every point along your customer or client’s journey and asking: “Can this be done better, faster, smarter, more streamlined, conveniently, intuitively, memorably or simply with less friction?” In this book, we are going to question why you conduct your business the way you do. We will look at how you design your customer interactions, tell you which ones they don’t like, and explain why they leave you for your competitors, and of course, how to fix that. It is important to fix the problems you may be unaware of as a crucial first step and foundation to a successful business. "

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