CUSTOMER PLUS

CUSTOMER PLUS

HOW TO STAY COMPETITIVE IN AGE OF CUSTOMER SERVICE

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CommonFolks
Author: NEERAJ CHANDHOK
Publisher: Notion Press
No. of pages: 236
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Other Specifications

Language: English
ISBN: 9781643249063
Published on: 2018
Book Format: Paperback
Subject: Business

Description

" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.

Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter.

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